rofessor’s main criticism is that it did not have a chance due to heavy regulation of air tranpsortation by the Civil Aeronautics Board and intense competition. Fed Ex volume was also capped in 1975 and 1976 when the Civil Aeronautics Board refused to allow the company to fly larger and more efficient aircraft. The regulatory laws, backed up by a hostile commercial airline industry, were there to block Smith’s “irrefutable logic” from being proven outright (APO 31). The General jist was, there was a huge market out there and the economy to support it. The American public was not being well served. He observed an inefficient deliver system where he said packages were “hippity-hopping around the country from city to city and from airline to airline before reaching their destination.” Perry 9And he also observed that there were no control systems in place to track packages by the airlines before reaching their ultimate destination (APO 32). Corporate Timeline 1971- Federal Express Corporation is founded in Little Rock, Arkansas1973- Begins operations, delivering 186 packages overnight to 25 U.S. cities. The modern air/ground express industry is born.1979- FedEx launches COSMOS, a centralized computer system to manage vehicles, people, packages, routes and weather scenarios on a real-time basis.1981- FedEx letter is introduced.1984- FedEx launches express operations in Europe and Asia/Pacific after acquiring Gelco Express International.1986- FedEx introduces the Super Tracker, a hand-held bar code scanner system that captures detailed packages information.1989- FedEx purchases Flying Tigers, greatly expanding its international service1994- Federal Express officially changes it name to FedEx for recognition as the world standard for fast and reliable service. Perry 101994- The FedeX website debuts at- www.fedex.com- the first to offer online packages status tracking, so that customers can...
