evival (Rowen). For this reason, the Japanese have established an award after Deming called the Deming Prize, which is given for industrial achievement for companies who achieve stringent quality criteria. Also, due to his tremendous achievements in business globally, the Los Angeles Times named him one of the “50 people who most influenced business this century” (Magnier).Total quality management (TQM) is one of the cornerstones of Deming’s philosophy, and, therefore, TQM deserved to be a part of the American industrial society. The definition of Total Quality Management is “Management of an entire organization so that it excels in all aspects of products and services that are important to the customer” (Heizer 174). Deming pronounced that improved quality increases productivity, therefore eliminating waste in producing, marketing, and supplying products or services. Deming spouts five benefits to improving quality through TQM, which include rising productivity, customer satisfaction, cost per good decreases, prices can be cut, and finally that worker morale improves, because they are not seen as the problem. Basically, when you stress productivity, there are severe consequences, such as sacrificing quality, decreasing output, lowering employee morale, and rising costs. On the other hand, stressing quality provides less rework of defective products, greater productivity, price flexibility, larger profits, and many more great benefits (Gitlow 14). Deming’s strategy relies on his published 14 points to achieve success. These points have paved the way for significant changes in many companies in the U.S. and worldwide, and, consequently, has allowed them to be competitive in today’s markets. The first of these points is to create a constancy of purpose, which includes writing or revising a mission statement and goals to provide an environment that focuses on continuously improving quality...
