ey could decrease job times and increase profitability. John gave Sandy his full support, and the pro-gram was working well. Worker salaries on these special projects jumped from an average of $15 per hour to $24 per hour, yet the companys bottom line continued to improve. Workers in the plant began competing to get on special projects.With the increasing competition, Sandy noticed that the workers were starting to cut corners. Minor worker injuries began to increase, and Sandy was concerned about how some of the workers were disposing of toxic wastes. She informed John about her concerns, and he said he would write the following memo:Attention: Workers on Special ProjectsIt has come to managements attention that minor injuries are on the rise. Please review the Occupational Safety and Health Administration guidelines to make sure you are in compliance. In addition, there are rumors of improper disposal of wastes. Please read again the statement from the Environmental Protection Agency. Finally, congrats to Special Project Team Wolf. Profitability on your job increased 8 percent with an increase of $4.50 an hour for each member of the group. Great job!!Shortly after John sent out his memo, the recession started to hit the automobile industry hard. Some of Sandys workers were to be laid off. Sandy went through the records and found that her most productive workers had been selected for termination. She went to John with the problem, and he said hed take care of it. By calling in some favors, John was able to save the workers jobs, and no pink slips were issued at the plant. Within a week the workers knew John and Sandy had saved them.Two months later, in November, the special project teams were working especially hard. Sandy noticed that the teams with the highest hourly wages were also the ones that were cutting corners the most. Sandy ran a spot inspection and found major quality problems with the products, as well as pollution problem...
