s etiquette, therefore, men and women should be treated equally by using the handshake. In order to shake hands properly the thumbs are up and the webs touch before wrapping the fingers around the other persons hand. Although, in social etiquette the woman is to extend her hand first. In the business arena it is of no concern. Nametag placement is also important so that it becomes easy to read while shaking hands. The nametag is to be placed high on the right shoulder, so that when shaking hands, the eye follows the arm line to the other persons right side.Effective Telephone Communication is a MustEffective telephone communication is a must in the business world. At home, hello is a proper greeting when receiving a phone call. However, in the business world the word hello would not be appropriate. When answering a business call it is appropriate to identify yourself and the company or corporation you work for. For example, Good afternoon, Deskjet International, John Doe speaking. One of the most crucial mistakes made while answering the phone is to ask, Who is calling? This alerts the caller that calls are being screened and in a rude way. If calls must be screened, He/she has just stepped out may I get your name and number? would be more courteous. The best way to avoid someone asking you Who is calling? is to state your name. This is John Doe with Deskjet Inc. Another important rule to follow during phone conversation is to keep your call short and to the point. When you call someone at work it is keeping him or her from doing their job.A Thank-You Letter: Your Last ImpressionWriting thank-you letters to your customers or associates is another aspect of proper business etiquette. The key in writing thank-you letters is similar to making phone calls. When writing thank-you letters do not waste the persons time by using wordy phrases that are not needed. Be precise and sincere in your gratitude. For example, Thank y...
