ervice we provide, such as equipment setup, troubleshooting, maintenance and other follow-up actions. The customer expects a consistent level of service from the BCTF every time regardless of the problem. They also expect well skilled technicians that know the systems and project a confident attitude in their abilities. A well-trained technician will be able to meet these expectations.As a DISA facility we follow strict guidelines for training and certification. Technicians must complete a Technical School, Career development courses, and On-the-job facility qualification training before they can be tested for certification. The facility qualifications training generally last for about six months during which time the technician is trained on every aspect of the facility using clearly defined standards and procedures. After completion the commander signs off the training folders and the workers are then qualified to work unassisted in the facility. All technicians are re-certified periodically to assure worker quality.Along with in-house training we also obtain training from outside commercial sources, especially in the areas of commercial-of-the-shelf computers and software. All of these training programs help us qualify our workers in all areas of the workcenter. A multiskilled workforce is a great assist in meeting customer demand.WORKCENTER COST-EFFICIENCY Operating Costs:As DoD and Air Force policies change we have been given more discretion on how to spend money budgeted for workcenter operating costs on such things as office products, tools, equipment and the like. Since our budget is only so big we are always looking for ways to reduce costs in these areas (NPR, 1993).To do this we are again taking advantage of programs like the Air Force Impact card and local form 9 purchases. These programs “empower properly delegated employees to buy common supplies and nonprofessional services directly in an effort to purcha...
