r Management with Performance rewards. Branch manager’s salaries are tied to leadership quality and the ability to exceed company customer service expectations. Prickett (1998) states “Ealing Hospital (NHS Trust 1998) significantly cut nurse turnover by initiating intrinsic plans linking nurses pay and promotion to individual development”.Advocates of new HRM work culture look to Team Work, Just In Time and Total Quality Management as vital management policies. Long (1997) believes senior employees view TQM “ as a way to increase organisational performance, through improving employee motivation, whilst promoting greater co-operation amongst employees enabling a clear business understanding”. Teamwork is essential,“ with Sports retailer “Fat Face” using outdoor management development weekends in the New Forrest to build commitment.”(A.Gracie, Times 2001). Management Action Learning is vital to re-educate managers using teamwork techniques, helping to sustain commitment. The Manager must realise pushing too hard can discourage and frustrate creating stress, which must be recognised and eliminated for full commitment. Southampton Institute use a stress management company “RIOMED” who offer annual stress health checks for departments. Cooper (1998) points to “stress in the workplace as the Black Plague of the 20th` Century leading to devastating tolls on productivity and high staff turnover”. Kizer(1987) looks to USA type Wellness programmes (used by Microsoft/ New York police) or onsite health complexes as at Pricewaterhousecoopers (London Wall Branch). Flexible hours as used by Claire Elms(Southampton Institute) relieve executive pressure. Managers only build winning teams by motivation trust and mutual respect. Gold (1999) states “ Many managers say how incredible it is what people do if they feel valuable in the organisation”. The manager must i...
