s report. Below, an insight is given into the internal processes involve in getting the finished product to the customer.At this point a Dell sales representative confirms the order, that isthe configuration details and form of payment. Payment can be made either by credit card or check. Credit card paymentstake less than 24 hours to approve and therefore are processed much quicker than other methods of payment. Any Correspondence regarding approved orders would be done either via e-mail/telephone.After the order has been processed, the configurations are sentto manufacturing where, a the list of necessary components iscompiled. Each PC would then be linked by an electronic bar codeto its individual order number. This bar code facilitates a quickresponse to any enquiries made by customers regarding the status of any order. At this stage components would then be ordered from specialist suppliers. The lead-time would depend on the availabilityof parts and the configurations of individual orders. The customerwould be informed of this in the order processing stage.When the parts are received they are separated according to the individual orders. Each order is place in a tote/ bin with the with a spec sheet. These totes are then carriedalong a conveyor belt to the building process.When the totes arrive, the assembly process commences. Eachsystem starts with a chassis to which the parts specified by thecustomer are then added. Parts are also fed into the building processfrom suppliers as and when needed. Computers are assembled within a cell, each specialist worker within that cell is accountablefor the products quality. After the hardware has been fully installed at this point the components are tested on the basis of their individual functionality as well as their integration into the whole system. This stage also involvesloading the software or operating system requested by thecustomer. The aim of the testing phase is to en...
