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Office Depot Case Study

spent on the computers will result in increased appeal to purchase one of their own, or perhaps the software they are using. Additional information would have to be accumulated to find out how other stores in the area might handle the same situation. The manager could also talk to the customers using the computers and ask them what they think of this service. A survey could be posted, regarding the content, convience and quality of the store. The survey would be placed throughout the store, because the opinion of the consumers is of high value to Office Depot Management when making decisions. After consideration, it may be in the best interest of Office Depot to continue to run things as usual with some slight changes. Since it is a different country in which the customs are different, and are not always easily changed. Management may recommend that a clerk be present in the computer section at all times. The clerk would be ready to help customers and constantly ask people if they would like assistance. This might also discourage people from using the computers to do their personal work, because many people do not enjoy others looking over their shoulders. Also if there is someone there to constantly offer help with purchasing a computer or software, the customers might feel more comfortable buying the merchandise after they have used it. A sign could be posted that says, "Try it then BUY it" with a emphasis on the word buy'. If the sign were not successful, management would recommend that another sign be posted next to the computers that states, "Limit 20 Minutes". If people still continued to use the computers and supplies excessively, to the extent that it would hinder others from looking at the computers, the spreadsheet programs could be replaced with demo versions. Demo versions do not have the ability to print. The printers could also be reconfigured so that people could not print from any application other than d...

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