always hiring the best people. There can be a tendency to say ‘We need people so badly, a fresh body is better than no body,’” as summed up by Steve Price, vice president of human resources for Dell’s Public and Americas International Group. To avoid this scenario, Dell has created a web-based Organizational Human Resource Planning (OHRP) process. These processes help a business unit focus on and anticipate growth and staffing needs. In addition the OHRP process allows managers to do their own succession planning, identify key jobs, and formulate competency planning and employee development. The OHRP process also tries to pick out qualities new employees will need by analyzing the skills and qualities of current top performers. This program has been highly successful as Dell’s profitability increased 59 percent in the same period that the workforce grew by 56 percent. Analysis of current recruiting practicesDell’s rapid growth and expansion requires recruiting processes to seek out and retain large numbers of qualified applicants. Dell begins its on campus recruitment at selected schools in the fall. The on campus recruitment takes place primarily at schools in the midwest, (Big 10), and southeast, (ACC). Dell typically makes three on campus visits to selected schools and when possible spreads these visits out over the term of the recruitment process. First round interviews take place on campus and prospects are notified with 48 hours if they are selected for a second interview. All second round interviews are conducted at Dell’s headquarters in Austin, Texas. Prospects are typically notified within 48 hours if Dell intends to offer them a position. Applicants who attend schools where Dell does not conduct on campus recruiting may apply on Dells website. Applicants submit a cover letter and resume to the website. Resumes and cover letters are then entered into a database where t...
