ta collection, flow charts, and diagrams.The development of Total Quality Management is attributed to Frederick W. Taylor, an engineer and the first management consultant. Statisticians, such as Walter A. Shewhart, Joseph M. Juran, Philip B. Cosby and most importantly Dr. W. Edwards Deming (1900-1993), were responsible for initiating the Total Quality Management process and share a common role in participatory management and employee improvement. Crosby believed and emphasized the "zero-defects" program of TQM. He noted his definition of quality as "meeting the customer's requirements for the first time and every time." Joseph Juran believed that system problems could be addressed through three fundamental managerial processes (planning, control, and improvement). Like his colleague's, Dr. Deming determined that quality is not acquired by the workers' abilities, but rather by their system of work, which would entail top managerial consultation. Dr. Deming taught concepts that were new to quality control, problem solving and team work just to name a couple. Dr. Deming took the idea of control of managers and turned it into one of the most common and popular forms of management, today known as Total Quality Management.III.DR. WILLIAM EDWARDS DEMINGDr. William Edwards Deming was probably the most respected statistician in the world. He has won every major statistical award, was a professor emeritus at New York University, has a Japanese award for quality called "The Deming Prize" which is given to a single company each year, has written more than 170 scientific papers along with several books, and is a management and quality control consultant to major companies throughout the world. Dr. Deming has been a private consultant since 1946. Although he has been helping companies worldwide for many decades, quality has only recently been popularly acknowledged as one of the most pressing issues in business. Organizations both large a...
