. The last approach is usually referred to as the traditional management approach. This approach is the most common and is also the cause of most failure. This approach usually aims mainly at changing behavior not culture that drives or supports that behavior change. When trying to implement Total Quality management you need to affect both internal and external change agents, projecting immediate benefits and long term commitments.V. CONCLUSIONTotal Quality Management, a concept created by Dr. William Edwards Deming and developed by Frederick W. Taylor, is a management approach to long-term success through customer satisfaction. To be achieved, all members of an organization must be committed to maximizing customer satisfaction. TQM is a mind set, that each member of the organization must understand in order to be complete. Though adaptation of Deming's management philosophy has been slow in many organizations, his idea of developing a following of loyal customers (not just satisfied customers) through high quality is helping companies to consistently meet their customers' expectations. Dr. Deming's philosophy is a complex one, but his concepts of constancy in improvement and total customer satisfaction are the foundation. Deming has developed four axioms and fourteen points which serve as guidelines for companies during the transformation that occurs when TQM is implemented. His fourteen points of management are essential to helping companies achieve their goal, but an organization must realize that trying to highlight one or two points that need improvement and omitting others defeats the strategy altogether. The points must be used together with emphasis on each in order to maximize results. In order for a company to achieve implementation of total quality management, they must realize that both behavioral and cultural change are necessary for success. There are three basis implementations of TQM including concept of man...
