s individuals demand overnight express delivery or they are quick to change to an avenue that offers such type of service. In a new world where internets make online global shopping lightning fast results must be immediate. Because we as a culture have become accustomed to having everything immediately, we are less likely to be patient enough or consistent enough to benefit from the concepts of TQM as outlined by Dr. Deming’s fourteen points. The TQM system is not one that lends itself to an overnight turn around. TQM is a gradual system that works to realign organizational cultures towards quality and process improvement. As managers do see the immediate value of such a system, they are always expecting immediate results and total commitment based on the fact that memos were published and distributed, meetings were held, and a newly formed TQM department circulated the newsletter. The culture of today does not want to commit to a system that doesn’t offer overnight results. This culture wants results like its food…fast and low quality. Think of how the McDonald’s slogan epitomizes the culture of today—“over one million served.”Business Methodologies: Today, methodologies around business focus on quick results and flawless quantifiable execution at the speed of light. Because methodologies are such, patient transition or goal transformation is not consistent with today’s business norms. As the computer age has swept both housholds and businesses alike, the speed and accuracy at which millions of transistors and microcircuits operate dazzle scientists while ensuring the success of one business and marking the failure of another to keep up with the blazing pace that dominates the business world. If a business can quickly leverage its resources it can keep up with the pack, otherwise today’s norms predict failure. Like the functions of a microchip, quantifiable standards ha...
