urther invigorate the team members, Custis (1996, cited in McGarvey, 1996) even suggests to "make achieving the objective sound appealing."The defining of the team's mission will then lead to another important factor within teams, that being the clarification of members' roles. As Denton (1992:88) states, "each member of the team should know exactly what role he or she is to play." He then further adds to this explaining that it is "only when these roles are clear does the team achieve goals." What Denton suggests is totally true, because if a team member doesn't know what he or she are to do, then they can't achieve any team goals, which is why the team was formed in the first place. Without role clarification, no work will get done and the team members become as useful as empty shelf space in a supermarket. Kezsbom (1995) highlights a method for guiding the role clarification process, called work breakdown structure (WBS). WBS " analyses the project from top down, and then bottom up, into a mixture of functions, product, processes and activities," Kezsbom (1995:40). This will eventually spell disaster for the team. In clarifying the roles of team members, each person must be accepting of their roles and responsibilities. Also, workload should be as evenly spread as possible, so no one person is over burdened. A method of limiting this from happening is to give team members the opportunity to participate in the assignment of work, Denton (1992). Once roles and responsibilities have been specified, someone has to act as leader or facilitator. Leaders are a very important component of any team. As Klein (1995:36) points out from the results of a study he conducted, "the key difference between the groups where the competition seemed to occur and those where it didn't was a direct consequence of the behaviour of the supervisory manager of the group," or the behaviour of the team leader. So, as you can see, team leadership can affect the te...
