on, size, performance, lease arrangements and local market considerations. This review concluded with plans to close 39 of the Kmart stores and turn59 into Zellers stores. These changes will provide Zellers with a much stronger competitive position.(HBC Annual Report 1997, Pg #7, The above information is from one source) HUMAN RESOURCESAs the company’s reputation is in the hands of the employee, employee relations, training and development is an important aspect of the Bay’s business. As a customer’s experience is the actual dealings with the employee, the Bay’s reputation is on the line every day.The Bay has many employee standards, for example, a strict dress code, values that an employee must uphold for the business to maintain success. If these standards are not met, a loss of customers will occur, and therefore, a loss of revenue.EMPLOYEE VALUESFor more than 300 years, the Bay has demonstrated a long and successful ability to stay above competition. The Bay has done it by adapting to change, and by giving shareholders a fair return on their investments. Even though no other company has the Bay’s history of success, the Bay has earned what they have by working at it. The Bay has made efforts to assume certain beliefs and missions that grow it’s business and it’s company. At the Bay, those beliefs are called CORE VALUES and will make the vision of Satisfaction and Profitability a reality.COMMITMENT – We are driven by our commitment to deliver the best level of Customer Satisfaction with pride, integrity and enthusiasm. EXPECTATIONS – We strive to do our best to meet or exceed expectations at all times to ensure Satisfaction and Confidence.TEAMWORK – We encourage quality and participation in the achievement of common goals, with openness and supportive teamwork.RESPECT – We show respect in listening, recognizing and sesponding to each individual.CHANGE – W...
