PeopleIn TQM everyone is involved in the process of making the company a successful business. Everyone in the company is responsible for producing quality goods and services and reducing the cost of quality. People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit. Fully involved people will be innovative and creative in furthering the organizations objectives. It is beneficial for the organization when people are satisfied with their job and are actively involved in their personal growth and development.Principle 4 - Process ApproachA desired result is achieved more efficiently when related resources and activities are managed as a process. A process is a series of steps that when combined produce a result. Processes should be managed to meet requirements and needs of both internal and external customers. Being process-orientated eventually prevents problems from occurring. Focusing on the process means that you will put the customers? needs first. That will prevent errors, reduce rework, and decrease frustration.Principle 5 - System Approach to ManagementIdentifying, understanding, and managing a system of inter-related processes for a given objective improve the organization's effectiveness and efficiency. An effective system provides confidence in organization's capability to meet customers requirements. Principle 6 - Continual ImprovementQuality improvement is a continuous activity, aiming for even higher process effectiveness and efficiency. These activities often require new values and behaviour focusing on measuring customer satisfaction and acting on results.The Plan-Do-Check-Act cycle (Figure 3), by W. Edwards Deming, is commonly used when describing continual quality improvement. PDCA Cycle Figure 3. Demings PDAC CyclePlan. As the name suggests, this is the planning step. You plan which process you wi...
