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business paper

business paper 1. What struggles does Lou Gerstner face in his plan to make IBM network-centric? Consider internal and external In order to make Lou Gerstner’s plan effective he had to make many changes with in the IBM company. Gerstner set up a team with Jerry York and Richard Thoman along board. Some changes that were made with in IBM were, a cut back on employment, reduced expenses, and a stronger customer service. Gerstner and his new team based their plans on computer networks and the products needed to help IBM reach their future goals for the company. Some struggles Gerstner faced would be, the cut back in employment, I think this would have hurt his plan because I would have slowed down the production of the IBM products also high costs with no revenue would hurt his plan until he could work and fix the problems. Another problem Gerstner was faced with would be the process of getting lost customers back to buy IBM 2. Must IBM’s basic corporate culture change in order to I think that IBM’s corporate culture would have changed because IBM is following a new structure in order to achieve Gerstner’s goals.. Since employment would be cut back that means that the workers that did stay would have longer hours . Another thing that would change would be the quality and advancement of the products, since the expense cost would be cut down , the quality of the products would decrease. Being the expense cost declined the would be no room for advancing the products and keeping up with the competitors. 3. What strengths does IBM possess that make Gerstner’s plan achievable? How do Gerstner’s strategies incorporate those IBM is a well known name and it’s been around for a long time. I would buy a product from a company who has a good reputation rather then from a brand new company I’ve never heard of. Cutting costs, improvement of customer relations, and teaming up with other companies to cut cost of technology are strategies used by Gerstner. Gerstner counted on IBM’s ability to provide outsourcing and systems integration to get its customers involved. By doing this IBM customers think that IBM is more responsive to their needs. IBM’s sales have increased at great deal since Gerstners’s plans went into affect. Sometimes it pays to take a risk in Bibliography:

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