appropriate response and getting to the heart of the issue under discussion.ConclusionIn conclusion, reflecting content refers to clarifying the main idea of the message and the details that support it. Reflecting feeling refers to verifying the emotions surrounding the message. Emotions are difficult to identify because they are abstract. Talkers don't always come right out and say how they are feeling. Sometimes a listener must go beyond the content and dig deeper for the meaning of a message. The listener needs to take a more active role, checking for verbal and non-verbal cues that indicate feelings and emotions. ...
