vided by Voxware’s VoiceLogistics. It is their wireless, web-based interactive speech interface solution, which enhances speed, accuracy and productivity of logistics and fulfillment operations and seamlessly integrates with IT systems of virtually any distribution and logistics operation. This solution addresses major logistics market sectors, including consumer goods manufacturers, consumer packaged goods, direct to consumer (e-commerce and catalog), food and grocery, package handling, retail, third-party logistics providers, and wholesale distribution. Voxware’s speech recognition solutions are also deployed in package handling, mail sorting, manufacturing inspection, and military applications, and have proven they can deliver significant operating improvements and benefits in customer satisfaction and supply chain visibility in the recent successful installation at one of the major projects in Midwest. This is just another example of an e-process—design process for the era of customer relationship and logistics, which serve as the urgent and critical drivers of today’s business decisions for being in business tomorrow. Isn’t this what IT should be about? Higher volumes of e-business shipments are not the only reason for these organizations to boost spending on the technology development. Aggressive e-business want their carriers to participate fully in the just-in-time process that enable manufacturers to fill orders as swiftly as possible while keeping inventory to a bare minimum. This implies that carriers systems must become intertwined with all of the facets of the e-business model in a variety of ways. The role of the order and its delivery is evolving to one that includes full-scale logistics, supply chain management and warehousing. For individual customers, studies have shown that online shoppers check the status of their package an average of seven times from the moment the “buy” ...
