xual favors, and other verbal or physical conduct of a sexual or harassing nature. People’s own definitions of sexual harassment differ slightly from this definition because of various sexual backgrounds and toleration for jokes. Everyone has a pretty good idea of what is considered sexual harassment and what is not. Most harassers know when they are harassing others. An employee may act in such a way that one employee might take a certain situation as sexual harassment while at the same time another may not. Sexual harassment can include, but is not limited to, sexual remarks, suggestive looks, deliberate touching, pressure for dates or sexual favors, letters and calls, or actual or attempted rape or assault.Sexual harassment can not only exist between employees in the company but also non-customers, including customers. Although sexual harassment by customers is not clarified by the courts, Title VII states that employees have the right to work in an environment free from discriminating intimidation, ridicule, and insult. Employers are therefore liable for the sexual harassment by its customers. This type of harassment is almost always ignored. These cases often go unreported because of the growth of businesses in the service industry. There is a tremendous emphasis on service quality and customer satisfaction. Such examples of this include when the company says, “customers for life”, and “the customer is always right”. Employees need to learn how to confront sexual harassment issues with customers directly. Employers that have employees that work in isolation are more apt to incur harassment. Companies have less knowledge and control over these situations. This excuse does not however exempt the employer from their responsibilities to interfere in the cases.EEOC vs. Federal Express (1995). A courier was harassed by a customer on her route. The customer made such comments as saying she lo...
