h a better attitude. Cross training can be used to "shake up" supervisors or employees who have lapsed into poor performance. Upon being moved to a different position or department, albeit temporarily, they hear "warning bells", shape up and usually return to their positions as exemplary performers. Depending on the budget at hand and the objectives to be achieved, the time for cross training can vary from one day to a week or more. Details must be coordinated with the "receiving” department head. The trainee is incorporated within the department's activities for the duration of the cross training (briefings, meetings, or obligations).A more sophisticated form of cross training is job rotation, which usually involves extended periods (from one month to six months). With job rotation, the employee's role is of a different nature. He is not considered as trainee, but is responsible over certain job functions, for which he has to prove himself.Both cross-training and job rotation create a team of workers who are more knowledgeable, can easily replace each other when needed and who gain new confidence regarding their professional expertise. These two techniques lead to great motivation throughout the company.Employee MotivationMotivation comes from within, from a person's own psyche, the innermost recesses of the soul, secret desires and deep-rooted needs which motivate, "push" us towards their satisfaction. What a manager can do is create an environment in which employees can feel motivated. Many people go through life obscuring their intrinsic nature, unaware of their "true calling", their "motivations". People abandoned early dreams to deal with life's realities and vicissitudes. They had to conform to society, family, the corporate world and other circles, each of which dictates its code of conduct: how to think, feel, eat, speak, behave and dress. Their true selves disappear, and get buried. It is only by trigge...
