Phase 1 Needs Assessment deliverables should include:1.Project Mission Statement: including a summary of the CMMS goals, a set of measurable performance objectives, and list of Project Team and Advisory Committee Members.2.Management Plan: documenting a thorough description of the functions targeted for computerization; cost/benefit study and a draft of the CMMS.Phase 11 The System DesignThe system design phase consist of four overlapping actions steps, which build onto the results of the need analysis. The primary purpose of this phase is to analyze the work management process and information management needs of the maintenance department, and produce a detail system document, which can be used to develop and/or select the CMMS software and hardware technology. This phase of the project will focus on answering any lingering question about: why we are computerizing? the action steps in the system design phase are as follows:Step 5 Education and MarketingEducation and marketing should begin as early as possible once the decision has been reached to computerized. Education and marketing should actually be conducted as two distinct tasks with the common objective to: empower the users to become the true owner of the system. Advisory committee members should be available to provide information about why they are changing the technology. Thus preparing the user for skill enhancement training, on how to use the new computer technology. The marketing effort should address the users attitudes toward and acceptance of the new computerized maintenance system. The amount of marketing required to sell the system to the maintenance staff will be largely determined by the size of the organization and prior experience with automated systems.Step 6 Designing Work Processes and Information RequirementsDesigning work processes and information requirements is one of the most important, but often overlooked, implementation action tasks. The objective o...
