the message completely. It made everyone stop for one split second and think about the real world and that there is still life out there. It was the first time for many of the prisoners to hear music. They did not have music available for prisoners since that have been in prison. Other types of communications where gestures by Andy leaning back in the chair, completely relaxed, with his legs on the desk and arms behind his head. It showed that he was at ease with the situation and himself. Feeling statements are the thoughts the inmates had when everyone turned in complete bewilderment and just stared toward the speaker. A feeling statement is an expression of a persons emotions that come from an action done by the sender. This also showed when Andy turned on the loudspeaker for all to hear. Although, Andys action in playing the music was welcomed by some, others thought that he was trying to teach the warden and guards a lesson. The warden showed many different types of disciplinary communication when he tried to get Andy to turn off the music. One of those types was verbal abuse, a response that is supposed to cause pain mentally to another. The warden did this by screaming and knocking on the door yelling, Open this door! and also the warden impatiently yelled, Turn that off, turn that OFF! It showed that the warden was trying to gain control of the situation by using a form of direct aggression in which a demand threatens the person to whom it is directed. If the warden could have only realize what Andy was doing and show some empathy I believe the warden would have understood. Empathy is the ability to view an idea from another persons perspective and understand the other persons feelings. While Andy was sitting in the wardens office he was using a type of communication called defensive listening which means when a receiver of a message perceives a speakers comments as an attack toward them. For example, as the wa...
