oyee can receive. The award is given each year to those staff members whose action demonstrates the airline's commitment to total quality service. Winners are celebrated, photographed, interviewed, published, wined, dined and praised, yet receive no special monetary award. These people become the legends, heroes and role models of the organisation. Their deeds are told and retold for years to come. Their actions and the public recognition they receive keep the airline's values flying high. The biggest problem facing business today is how to find, keep and motivate workers. That something may equate to a fun, flexible workplace that gives them more freedom and responsibility. Money may get employees in the front door, but you may need something else to keep them going out the back door.The founder of Southwest Airlines, combines fun and hard work into something he calls “management by fooling around”. At the n airline everything from the tickets and boarding passes to the casual dress and occasional costumes attendants wear – clearly demonstrates that something is different.Southwest Airlines first plane took off June 18, 1971, In just three years, the airline carried its millionth customer and was operating profitably. By 1996, it had posted 24 years of consecutive profits and had become the fifth-largest airline in the United States.Elizabeth Sartain was asked, ‘How do you make your people be so nice?’, People. "Of course, you don’t make people nice. You hire nice people, then create an environment that encourages them to be nice on a daily basis. Southwest’s commitment to employee development is clear. The company built a new learning centre to house its University for People (U for P). Investing $1 million in an ambitious supervisory training program for the next generation of Southwest leaders, for workers at all levels throughout the organisation. Another example of how incentives can w...
