e best decisions on aspects that are not in their realm of expertise Managers should motivate employees by providing useful information and their opinions in organisational decision-making. They should facilitate and co-ordinate interaction between departments, which creates more unity throughout the organisation. Managers should also understand that employees form the foundation of any organisation, and that "all" of them have unique strengths that can help in achieving the companies goals. In return, employees will feel useful and are placed in a position to self-actualise or attain one's potential. There should be respect for employees and their abilities. A company should give it s employees every opportunity to learn, grow, contribute and realise their dreams. Employees are number one, the way you treat employees is the way they will treat the customers.I believe, if carefully implemented, these approaches can be used to motivate employees. For instance, customer service representatives may not be very motivated to come to work and make sure they return all calls the same day with superior service without an incentive. I believe that if you offer incentives to motivate all of your personnel, you have a greater chance of improving performance in all areas of the organisation and a lesser chance of creating any ill will among sales personnel and non-sales personnel. An effective incentive program across the entire organisation may also help to alleviate any felt negative inequity. According to J. Stacy Adams, this occurs "when an individual believes that he or she has received relatively less of a reward than others have in proportion to work inputs" (Schermerhorn, Jr. J., Basic Organisational Behavior). I think these tools (travel, merchandise, and cash) can be effectively implemented if the entire organisation, from the CEO to the new receptionist, shares the same vision and goal. Have a few meetings where you all share your idea o...
