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KM

KM I. Introduction - Information technology in SJU Founded in 1870 by the Vincentian Community, St. John's is one of America's leading Catholic universities. At St. John's, you will find world-class programs, a vibrant campus, and access to the superb resources of New York City. St. John's offers the technology and resources you expect from a great university. The university meet 21st-century demands by giving students access to a wide variety of academic facilities, including: · More than 100 high-tech classrooms; St. John’s University is committed to preparing its students with the technological skills necessary to meet the challenges of the twenty-first century marketplace. Students have access to four newly upgraded microcomputer laboratories, more than 100 multimedia classrooms, microcomputer classrooms, library patron computers, and a newly added cyber lounge for resident students. Deployment of desktop computers to these facilities now total more that 825 Intel Pentium III based workstations and more than 125 high-end Macintosh computers. The University’s state-of-the-art network enables each microcomputer to access a wide range of software, electronic mail, and the Internet through World Wide Web. A variety of educational, business, statistical and other electronic information resources are accessible through the University’s high speed 310 Mbps ATM backbone, with 100 Mbps switched Ethernet to each desktop computer. Internet connectivity is provided through a fractional T3 3 MB link to NYSERNET. Remote 56.K dial-in access for Internet connectivity is available as well. In addition, Distance Learning, using interactive video conferencing technology as well as Web based course support tools (e.g. Web CT and Virtual University), is available for use at all three campuses. Two of the Microcomputer laboratories are newly upgraded and located at the Queens campus, one in Staten Island, and the fourth in Rome, Italy. All three campuses are linked via high-speed communications lines. Most classrooms include computer and projection equipment to enhance the teaching/learning process. Whenever space and budget permit, the University will continue to expand facilities in areas to meet the growing demand for computing resources. For every piece of equipment added, two new users are created. Information Technology is a key member of the campus community charged with creating a productive environment for use of electronic communications and technologies in teaching and learning. IT is expected to establish an organizational climate and a working environment within the University that encourages creativity, adaptability and cost effectiveness in meeting St. John's University's manifold needs in the areas of telecommunications and technology. Development and operation of the University telecommunications infrastructure is a major component of these services. During the KM research, the following important facts were found: The University's micro-labs served over 6,500 students in 61,000 sessions during Spring 1995. Comparatively, the labs served over 10,500 students in over 95,000 sessions during Spring 2000 semester. During the semester, the labs operate from 7 AM through 11 PM Monday through Thursday and 7 AM through 6 PM on Friday. One cyber lounge is open 24 hours everyday of the year. As a result of major hardware/software upgrades completed recently, we now have many Pentium III 1 GHz platforms with 128 megabytes of RAM matched by multimedia monitors, Windows 2000 operating system (OS) (the most powerful MS Windows based OS), the MS Office 2000 Premium suite as well as over 100 other Windows 95/NT based applications. All the computers are connected to the campus network, UNIX servers, and Windows NT file servers. Macintosh computing resources consist of primarily Power G4 series PowerPCs, with internal zip drives, 128 Megabytes of RAM, and running MAC X OS. Printing facilities consist of shared high-speed B&W and color laser printers. Although back in 1995, there were no desktop computers deployed to faculty, presently 784 faculty members have networked office desktop computers at the Queens and Staten Island campuses. An additional 500 computers are available to personnel in faculty support roles. Computers deployed since 1995 are primarily Pentium II - class computers. They are presently scheduled to be replaced on a three-year cycle. Based on the types of calls the Desktop Services Unit receives from faculty and faculty survey results, they are using their computers in the following ways: · 97% of faculty wrote letters and memos · Course work (syllabi, course descriptions, course handouts, inboxes and outboxes for students to submit work to) · 89% conducted some research for both courses and for publications (Internet) · 96% of faculty report using Email to and from colleagues (quite often, it seems, they are using email for collaborative publications with colleagues at other higher education institutions) · Learning and using software that they are using and teaching in the classroom o Education (primarily Macintosh software for children) o Entering students' grades using BannerWeb o Online submission of publications and grant applications o 34% participated in online discussion groups. For more than 10 years St. John's University has supported faculty, staff and administrators with many IT/microcomputer related services. Services are provided through a division of Information Technologies called the Professional Development and Training Centers (PDTC). Services include software training for selected operating systems and applications software, one-on-one consulting for special projects, loaner equipment such as laptops and zip drives, loaner learning materials such as VHS tapes, interactive CD's and books. Approximately 200 of the 1,111 faculty and about 100 of the approximately 1,100 administrative employees are on the Staten Island campus. 3 student workers (1 Federal Work Study) 1 coordinator/senior training specialist Members of the PDTC attribute its success to: Treating all those that enter its portals as customers; Treating all customers with dignity and respect; Acting as a customer's agent to facilitate service and support; Going the "extra yard" when helpful and/or necessary; and Not just meeting customer expectations, but exceeding them. The PDTC regularly meets with faculty through its Instructional Technology division and works with the Information Technology Standards Board to develop a greater understanding of the learning center process that drives the use of technology in the academic environment and the significant communications and "time shifting" role that it plays. · To Instructional Technology across the board as a component of faculty development. This will help with faculty recruitment and retention. The board's public commitment this upgrading is especially commendable. · Library upgrades for instruction and faculty research · Registration and advisement making available an academic audit of each student especially in view of phone registration coming on line. · Alumni database improvements especially with enhanced fund-raising ability in mind · While the committee has no business becoming technical, it is clear that linkage, among all buildings, offices, classrooms, and labs must be completed as soon as feasible and with state-of-the-art equipment. · Concomitantly, instruction in the use of equipment will be needed for all users, as will personnel to maintain the system and assist its users. Bibliography:

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