uthoritys closeness and legitimacy were very important, for had the officers had not been there these soldiers would not have done it. Authority was definitely institutionalized because the authority in this case was the Serbian Army.In conclusion, even though most people seem independent and seem as if they would know the right from wrong they are still likely to comply with the authority. As proved by Milgrams experiments and as I had first hand experience living in Bosnia during the war, if the authority meets certain requirements, that is it legitimate and institutionalized it is more than likely to followed by ordinary people. ...