rms.Timbuktu Pro is the only remote control software that supports inter-connectivity between Windows NT 4.0,Windows 9x,Windows 2000,Windows Me, OS2, and Mac OS.Installation and resources requiredNetOp had one of the highest grades in this area for its capabilities to start operations without rebooting and the read me file that showed all installed files. In addition, you can install NetOp programs on targeted remote computers.Proxy had best installation.Laplink is the only product that does not have an automated network installation.ReachOut conducts an automated network installation and there is a small memory footprint.PcAnywhere installation is quiet simple. It has an automated network install. The Only problem is that it uses too much memory space.Timbuktu has a automated network installation that can be complicated by using scripts to refine installed features.Use as Diagnostic Tool NetOps Help Desk feature, the ability to conduct audio and video chats, scripting utility and the file transfer interface, make NetOp the best in this area. Proxy seemed to have a good array of diagnostic tools but file transfer was slow and problems in deletion of files caused low score.Although Laplink is, slow in transferring screen displays and keyboard and mouse controls the software has very useful diagnostic capabilities. One of these is the ability to log all transactions.ReachOut offers a host of tools to make diagnostic activities easier and more effective. These include: simultaneous chat with remote operator, the zero admin host service, and remote control through a web browser to name a few. If there were not problems with the file transfer capabilities, it would have rated tops in this area.PcAnywhere really shines in the array of configuration tasks available and OLE, automation allows VARs to integrate PcAnywhere functionality into custom solutions. These factors and others combine to put pcAnywhere in a tie with NetOp for first in this...
