nt in any transactional setting, is the ability to effectively understand and practice the value of listening and communicating. And in order to do so, a person must first understand the key to good communication starts with the ability to listen. By listening, not only does a person better understand the situation and the needs of others, but it helps the person to gain cooperation from the other person(s) from which they are communicating.Moreover, as we learn to better understand the fundamental nature of our emotions, “we see that our emotions are like the elements of nature--sometimes raw, violent, changing, and unpredictable; other times pleasant, warm, inviting, and steady” (Ralston, 29). And as we learn to better understand our emotions, we will ultimately realize they effect us interpersonally everyday. And since our ability to integrate change is highly dependent on the amount of our emotional buy-in, the effectiveness of our teams/groups can be made stronger and/or weaker by the existence or lack of trust which is overall derived through our emotions....
