My former job took place at the local newspaper in Kalamazoo, Michigan. Specifically, I worked in the accounting department where approximately twenty other people are employed. In this department, there were four managers, one of which was the publisher himself. The department consisted and the accounting department not only sold the paper but also sold items pertaining to advertisement of the company, such as umbrellas, t-shirts, books etc.Everyone in the department had different daily tasks to perform. I was one of three people who worked in the front of the department. My daily tasks consisted of processing and applying checks to the right accounts, calculating daily cash reports, answering customer relations questions, by person and over the telephone. Our mission, within the department, was to satisfy the customer at, of course, a profit.As one will come to understand performance management in this class, the realization and knowledge is to understand that it is an essential part of the relationship between employer and employee. It is what makes a company run smoothly on the inside because without good healthy relationships within the company, it is very difficult to have good relationships outside the company on a customer service basis.I believe many PM principles were and are implemented in my former place of employment. Among the PM principles that I see practiced routinely on a day to day basis include pinpointing, delivering positive reinforcement, and performance feedback. However, the one PM principle that needs a little help in my department is that of delivering justifiable consequences to establish consistency. In the following two pages, I will explain why I believe these PM principles are practiced at the newspaper.PERFORMANCE ANALYSISAs we (my collegiates) have learned in class, pinpointing the right pinpoint is a process of not only identifying the job mission but also the results that should occur from that mis...
