expressions, gestures, and personal space. Eye contact: the eyes transmit more information than any other part of the body, and because they do people generally observe some unwritten rules of eye contact. Facial expressions: if you want to identify the inner feelings of another person, you should watch their facial expressions closely. Gestures: how you place your hands, feet, arms, legs, etc. can all be received differently by people, so be careful, you always want to make a good impression. Personal space: research provides evidence that people use the space around them to define relationships, so be careful on how you distance yourself from another when communicating. You can personally improve impersonal communication by avoiding filters(previous paragraph). An example of what we are talking about, for instance, would be when you have to call a plumber that is late. When you call you find out that the plumber had canceled your appointment, and forgot to contact you. Being upset with the plumber would be an initial reaction along with forming an attitude towards the plumber. Your emotion and attitude come from the role expectation that you had of the plumber being a professional, and in being a professional would have contacted you as soon as they had canceled your appointment. Now when you and the plumber try to solve this problem it will be three times harder to get the information or message across because of these filters that are in place. Try to prepare yourself for any filters that you may encounter, “Hope for the best, plan for the worst.”You can personally improve interpersonal communication by also avoiding filters and by incorporating a few good practices in every day life; send clear messages: take responsibility for the messages you send and always send clear, concise messages with as little influence from filters as possible. Use words carefully: try not to use abstract words, and use only those w...
