ement executives that present the project. There are 7 to 10 Champions in each GE business. Master Black Belts are trained to teach Black Belts the statistical formulas needed to solve a particular problem. They also act as a mentor to help guide Black Belts through projects. Black Belts are directly involved in the project and are in charge of measuring, analyzing, and improving each process. They report back to the Champions. Green Belts assists Black Belts on a part-time basis, to help them gather information and implement new processes. It is important that all employees understand the Six Sigma process, and that they are striving to help produce the highest quality product at all times. After five years of operating under the Six Sigma process, GE has saved more than $2 billion dollars.Leadership Secret 25- Make Sure the Customer Feels QualityIt is important that the customers know how they directly benefit from the Six Sigma process. Whether, it’s from a reduction in delivery time or an improved design that makes a product run faster and more efficiently, make sure the customers feel the effects or Six Sigma is not a success.Leadership Secret 26- Grow Your Service Business- It’s the Wave of the FutureAfter producing high quality products at high productivity rates, companies should direct more attention to the services side of an industry. The growth rates for product services increases more rapidly than that of product productions, so there is great incentive to direct your primary resources to provide service after the sale.Leadership Secret 27, 28, 29- Turn Your Business into an e-CompanyThe Internet is the future of business. Bring your company up-to-date and provide customers, not only with product descriptions and information, but with a way to shop, communicate and interact with your company via the web. The Internet also provides less chance for human error in the ordering process because fewer indi...
