MatrixWork Place, Product Support and Demographic QuestionsTo understand the context of responses to the job analysis questions, the survey asked questions about respondents’ work environment, product support and professional background. Table 2 summarizes these questions. Table 1. Technical Area Definitions for Job Task MatrixTechnical Area LabelsDefinitionSystem ArchitectureUnified directory services such as Active Directory and Windows NT domains. Connectivity between and within systems, system components, and applications. Examples include Exchange Server connectors and SMS senders. Data replication such as directory replication and database replication.SecurityControlling access to resources; Auditing access to resources; Authentication; Encryption.Network InfrastructureNetwork topology; Routing; IP addressing; Name resolution such as WINS and DNS; Virtual private networks; Remote access; Telephony solutions.ResourcesPrinters; Files and folders; Applications; Web sites; Databases.Desktop Computing EnvironmentCentralized management of the user desktop environment; Profiles; Policies; Scripts; Local system configuration.Hardware Devices & DriversStorage devices; I/O devices such as printers and scanners; Server computers; Client computers.Reliability & AvailabilityHardware and software components that provide:; Fault tolerance; Load balancing; Disaster recovery methods such as backup and restore.InteroperabilityCommunication and data transfer between Microsoft and non-Microsoft products and systems. Table 2. Work Place and Demographic Question Areas Question AreaPrimary job responsibilitiesPrimary computing environment--Size--ComplexityDemographics--Professional Certifications--Time as a Computer Professional--Company a MS Solution Provider--Country worked in most of timeResultsRespondent CharacteristicsRespondents were solicited in two stages. During the first week of the three-week study period, notices of the study and its...
