the rudest area, it would ironically be the Customer 2Service desk. This is where people go to refund or exchange their items. I have found that people act differently when money is involved. If a person doesn’t get as much money back as they thought they should or a person isn’t allowed a refund at all, they go into shock. This shocks and sets off a lot of people into the world of rudeness. Then, the Customer Service associate begins to lose trust in customers. He or she feels like everybody if trying to rip him or her off. A person who used a stolen credit card ripped me once. I felt betrayed and dumb, but I realized that that was the only time that has happen in two and a half years. I made sure I didn’t lose any trust towards customers.I am naturally an empathetic person. If I come across people who are upset, then I ask them if I can help them. Most people who are upset, want someone to vent on and someone to listen to them. As part of my job, I have to be a target for this sometimes. I find that I often use words like, “I can see why you are upset,” or “I understand.” If I can give them the feeling that somebody cares, then they are much less likely to be rude to me. Occasionally, somebody just can’t wait for whatever reason and need to be helped immediately. These people are perceived as rude, but in most cases, that they have a valid reason for being in a hurry.People in general, have learned their manners and are polite. There have always been people who are rude or lacking of manners. In a fast paced society that we live in, it is easier to see people as rude, instead of seeing them as normal people having a bad day. In my vast experience in dealing with people at work, I have found that most all people are not rude. If treated with kindness, trust, and empathy, people will 3treat others the same way. Maybe the people that complain about rudeness are actuall...
