ies provide for contractual situations and non-contractual situations. Contractual elements (ISO 9001, ISO 9002, and IO 9003) have been developed for external quality assurance. Meeting these standards indicate to a customer that a company's quality assurance program is capable of providing a quality product or service. Non-contractual elements, ISO 9000-1 and ISO 9004-1, used as guidance standards, have been developed to assure quality management. ISO 9001, the most extensive of the ISO 9000 series, are directed towards quality system requirements of the organization. ISO 9001 encompass all of the elements listed in ISO 9002 and ISO 9003. This standard contains twenty clauses that address issues such as management responsibility, process control, and corrective and preventative actions. These clauses are designed to promote conformity of processes such as design, production, and servicing by striving towards the goal of total quality management.ISO 9000-1 addresses quality management and quality assurance standards. This document defines the primary concept of the series such as principal objectives and responsibilities, the process of an organization, and the roles of documentation. This document also provides a definition of terminology and provides guidance needed for all ISO 9000 series issues. ISO 9004-1 addresses internal procedures such as organizational goals, management responsibilities, training, and servicing. As in the ISO 9001 series, this series also contains twenty clauses. This is also the standard, which provides for the most misunderstandings. It is important that companies completing the certification process understand the relationship of this standard to the other ISO 9000 family standards. Clauses within the ISO 9004-1 standard provide the foundation for completing certain ISO 9001 requirements.The purpose of proper documentation is not to create enormous amounts of paper, but to assist the company i...
