der taker must answer the call within three rings and take the order within 45 seconds. The pizza maker must make the pizza and place it in the oven within one minute. The oven tender must take one pizza out while putting another I within 5 seconds and cut and box the pizza by the count of 15.Although the bulk of training is on the job far away from corporate headquarters, Domino’s corporate training staff maintains some control over training by providing a variety of training aids. The staff makes available to shop management 14 videotapes on such tasks as delivery, dough management, image, and pizza making. Each shop also displays corporate-produced training posters with job hints and reminders throughout the work place. Store managers are trained by a six-week course, typically a six-month MIT program that includes coursework in pizza dough management, people management, cost management, and how to conduct on the job training of hourly employees. Manager trainees progress through five levels of training with higher performance requirements and more responsibilities at each level. On the job training is an important part of the training program. Many franchise owned and all company owned stores send management trainees to the regional training center for classes taught by corporate trainers; however management training often is decentralized, with franchise owners conducting the MIT courses themselves. Franchise owners must be certified to conduct the formal courses for their manager trainees. The certification process requires that the owner complete a “Training Dynamics” course on how to teach manger trainees; observe certified teachers training the MIT series of course; and then co-teach the series with a regional trainer, who must approve the franchisee’s performance. () The quality of training provided by the franchise is enhanced by the owners substantial in store management experience. With a...
