their followers. Employees are more likely to respond to a leader who is likable and credible. A leader who would want to change attitudes must have a very unbiased one. The management’s attitude is going to give employees a very visual idea of how his or her job at the organization is going to generally be, and once an image is set in people’s mind it is difficult to change. From the start, the management must be thought of as fair and consistent. The organization’s workforce must see the manager as a “better” person than they are, a person with integrity, a person who employees won’t feel prideful towards when taking orders from. So even if the leader of an organization is a couch potato at home, he or she must show otherwise in front if the employees; strong leadership qualities must be clear and visible. Lend me your ear, no not you Hollyfield.Many people can talk and talk till they have spoken the extent of their vocabulary, but few individuals have true listening skills. Listening to an employees reason for a certain attitude or behavior is the data gathering part of this science if you will. In order to listen, a manager must be able to put aside his shotgun and really pay attention to the praises and complaints of an employee. He or she must also be able to retain that information. There must be good eye contact so that a speaker will feel that the listener has interest in the material presented. Visual confirmations of the main points of the material must be shown; head nods, facial expressions, etc. This allows you to respond without interrupting the speech of the speaker. Then, when it is the appropriate time, the listener must be able to ask viable questions from the retained information. This helps the speaker feel that the listener is not rushing the conversation, and instead, the listener will appear more interested in solving the conflict. (Van Mechelen, 1997)One small...
