hat the manager is taking action for the sake of the organization rather than a show of power. But here again is a situation that requires balance. This is explained more simply by giving the example of most people who cower at the sight of that motorcop who pulls them over and has a sense of power. Most people will not choose to demonstrate resistance when the cop comes up to the driver’s side window with his dark sunglasses. The cop knows this and does things like wear extra dark sunglasses and show ice-cold personality. Although this is not an ideal way to get an employee to play ball, a manager still must give an impression to the employee of a balance between a cop, a mentor, and a friend. A Scooby SnackAgain, attitudes do not change overnight and require constant monitoring. There will be some resulting steps that are noticeable to the manager. Although these steps may not be the desired end state attitude, they still have to be commended either verbally or with action. Expectancy theory (Vroom) argues that an employee will be motivated to exert higher levels of effort when he or she believes that that effort will lead to a good performance appraisal. Along those lines, a manager would do well if he or she gives the employee a few acknowledgements when appropriate while the employee is in the process of changing an attitude. Involvement in the organization is also a determinant in an employee’s attitude. An employee who doesn’t feel like part of the “team” will try just to meet the minimum levels of performance, while one who feels like he or she is an integral part will try to go over that standard. So management must consider each worker as equal importance to the organization.ConclusionOf course, every situation is different when it comes to attitudes. The techniques discussed are some recommendations and are situational. Management will find many cases and each case is somewhat uniq...
