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information and communications technology

nities. Inside the company, e-mail, groupware and intranets can be used to link employees around the world to information resources, internal work groups and communities of interest. Outside the company, the same technologies can also be used to establish a position at the centre of an electronic market, around which a “virtual community” of stakeholders (for example, consumers, suppliers and business partners) can grow. To briefly highlight methods and techniques, which could be incorporated into an overall business information system, in order to improve management communications and decision making.There are a number of methods and techniques, which can be incorporated into an overall business information system, these are useful to develop and assist in management communications and decision making. Examples of techniques that will enhance a business are as follows:Electronic Mail Contacts:Electronic mail is a resource that can enhance the ability of management to make decisions. It is a fast and efficient way of sending letters and files to other enterprises and individuals on a global basis. In most cases the correspondence you send will reach the intended party within 4 seconds no matter where they are. The only necessity to achieve the dramatic saving of time is that the two intended parties are both connected to the Internet. Voice Response System:There are two types of voice-response systems. One uses a reproduction of a human voice and other sounds, and the other uses speech synthesis. Like monitors, voice-response systems provide temporary, soft-copy output.The reproduction system selects output from user-recorded words, phrases, music, alarms, or anything you might record on audiotape, just as a printer would select characters. In these recorded response systems, the actual analog ...

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