ters. Brokers are able to allow clients to access information by tapping into their companies computers through the telephone. After entering a password the customer can access a vast variety of resources and information by responding to voice activated requests. For example they can access bank balances and stock quotations. The facility is even there for specific company detailed files to be accessed and viewed via mediums such as the fax machine.On its own the telephone is not a particularly spectacular resource, however, linked to your computer its potential is boundless. Telephony is the integration of computers and telephones, the combination of which is vital to most businesses in the market place today. The computer in this combination is able to analyse incoming telephone calls and take appropriate action i.e. take a message and route calls to necessary extensions.A practical application of this technique for management would be through the introduction of the system into the work place. i.e. A mail order company that keeps records via customer telephone numbers. When a customer uses the phone to instigate an order the response system is activated. Teleconferencing:Teleconferencing is an organised interaction, through a communication system or network, people who are at a distance from one another are able to communicate effectively. Managers are able to work with their peers, the people who report to them, and, indeed, even customers and clients with whom the business is dependent upon. In some teleconferences, it is possible for individuals to conduct the conference concurrently; in others the people involved have to take turns to log in, then review what has happened and then log out. The option is there to participate again at a later date. The benefits to a business are enormous no longer are sales people, manager constrained by the necessity of getting together for meetings. The conference can be held from one end of the...
