ts in the restaurant. Leadership, motivation, communication, and teamwork play key rolls in managing this business. The leadership must be the competent prime example for expertise in all areas of the restaurant, which is just one important element necessary for motivating the staff. This motivation helps create the necessary teamwork that is the lifeline of successful restaurant work. The staff must flow together like a well-orchestrated ballet on the floor and back in the kitchen while perfecting communication skills among the staff and with the guests of the restaurant. The communication model expressed by the management must continually be examined and perfected to ensure that the performance of the restaurant as an entity is fully enhanced. A major barrier to communication in the restaurant business is stress, a factor that lends to its success as well. Stress can be a helpful motivation as well as a formula for destruction of effective communication.Reflecting on the aspect of organization is the delegation of duties and responsibilities by the manager. This involves decision making, talent, experience, and intuition. The manager interviewed had to rely on his assistants and would always back their decisions in public, while educating them if necessary in private. It was not his style to "micro manage" each and every issue to display his ego-involvement. This philosophy empowers the assistant management team while instilling a positive image to the support staff. Earning the respect of the assistant managerial staff and the hourly employees was his first priority.Tension in a stressful, performance-oriented business can be lethal. Conflicts must be confronted effectively, or better yet, dissipated before they materialize into gigantic issues. Situations exist where the staff must congregate and the managers' skills are tested in the area of conflict resolution, which can be extremely tricky. There existed a situation...
