campaigns. 5. Computers helped calculability by helping organize everything in numbers. Especially making things efficient. Computers do a lot of work that humans couldn’t do by hand or it took them to long. It replaces humans in some ways. Computers over humans saves time and money.Chapter 51. Predictability- to know what to expect from one time to another. Nothing changes, no surprises.2. Motels- each different chain of motel has the same kind of style of rooms everywhere they have a motel. Nothing changes in there rooms keeps the predictabilityHigher Education- Most colleges offer similar courses and curriculums. There are a limited variety of textbooks and all the college use the same ones, so there is a similarity. Testing is predictable students are used to taking multiple choice tests.Work Place- having the same work environment everyday helps workers know what they are doing, it doesn’t surprise them.3. What is meant by:a. Replicating the setting- making each setting the same so that people aren’t surprised. It keeps it predictable. b. Scripting interaction with customers- the workers say the same thing over and over cause they are trained to, they want everything to be predictable.c. Predictable employer behavior and products- when the employees behavior is the same all the time and the product is the same.Chapter 61. Control- replacement of humans by non- human technology, its oriented by greater control. When a machine does the job of a human such as a in a factory.2. The fast food industry controls its product by serving it in a controlled proportions. Each product is served the same size every time. The process is controlled by the machines a lot of the work done to make the food is done by the machines. We only give the customer a certain selection so they can’t make up what they want. That’s how we control the customers.3. Education- Class periods are controlled by the universities...
