hey offer. What is the ISPs reputation? How accessible is technical support? What is the average response time for online support? Customer service, in my opinion, is the most important thing to consider when making any consumer decision. How quickly the provider responds to customer inquiries, both online and off, and how quickly they respond to service interruptions could both be indications of whether or not the company is well organized, efficient, and customer service orientated. Good technical support on almost a 24-hour basis is essential for a competent ISP provider. These are just some of a few critical issues that must be explored before choosing your connection to the Internet. If you are an experienced computer user, price, user ratio, network access, modem speed, and the type of business you are dealing with are likely your main concerns. If you are a new user to computers, the personal contact and technical support capabilities should carry additional weight. The bottom line is that mass access to the Internet is relatively new, and as such there are vast differences in what various Internet Service Providers offer, do a bit of investigation, it will pay off....
