ternational Airport luggage controller. In this case Jones says that the senior executives did not have a sufficient background in software systems and as a result accepted "nonsensical software claims at face value". The airport boasted about its new "…automated baggage handling system, with a contract price of $193 million, will be one of the largest and most sophisticated systems of its type in the world. It was designed to provide the high-speed transfer of baggage to and from aircraft, thereby facilitating quick turnaround times for aircraft and improved services to passengers." The baggage system, which came into operation in October 1995, included "over 17 miles of track; 5.5 miles of conveyors; 4,000 telecarts; 5,000 electric motors; 2,700 photocells; 59 laser bar code reader arrays; 311 radio frequency readers; and over 150 computers, workstations, and communication servers. The automated luggage handling system (ALHS) was originally designed to carry up to 70 bags per minute to and from the baggage check-in."However there were fundamental flaws identified but not addressed in the development and testing stage. ABC news later reported that " In tests, bags were being misloaded, misrouted or fell out of telecarts, causing the system to jam." The Dr. Dobbs Journal (January 1997) also carried an article in which the author claims that his software simulation of the automatic baggage handling system of the Denver airport mimicked the real-life situation. He concluded that the consultants did perform a similar simulation and, as a result, had recommended against the installation of the system. However the city overruled the consultant's report and gave the go-ahead (the contractors who were building the system never saw the report).The report into the failure of the Denver ALHS says that the Federal Aviation Authority had required the designers (BAE Automated Systems Incorporated) to properly test the system before the opening...
