ld typically consist of, among others, the following functions: Call taking. Emergency calls are received by ambulance control. Control assistants write down details of incidents on pre-printed forms."The LAS offered a contract for this system and wanted it to be up and running by 8th January 1992. All the contractors raised concerns about the short amount of time available but the LAS said that this was non-negotiable. A consortium consisting of Apricot, Systems Options and Datatrak won the contract. Questions were later asked about why there contract was significantly cheaper than their competitors. (They asked for 1.1 million to carry out the project while their competitors asked for somewhere in the region of 8 million.)The system was lightly loaded at start-up on 26 October 1992. Staff could manually correct any problems, caused particularly by the communications systems such as ambulance crews pressing the wrong buttons. However, as the number of calls increased, a build up of emergencies accumulated. This had a knock-on effect in that the system made incorrect allocations on the basis of the information it had. This led to more than one ambulance being sent to the same incident, or the closest vehicle was not chosen for the emergency. As a consequence, the system had fewer ambulance resources to use. With so many problems the LASCAD generated exception messages for those incidents for which it had received incorrect status information. The number of exception messages appears to have increased to such an extent the staff were not able to clear the queues. Operators later said this was because the messages scrolled of the screen and there was no way to scroll back through the list of calls to ensure that a vehicle had been dispatched. This all resulted in a viscous circle with the waiting times for ambulances increasing. The operators also became bogged down in calls from frustrated patients who started to fill the lines. This led...
