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The Challenge of Information Technology

These new "borderless" communities spell the wave of the future, and the challenge to DPAs. On the one hand, a government that improves the ability of its citizens to gain connectivity to the inner workings of the government will find much of the repetitive nature of governing reduced, while, at the same time giving the citizenry greater access and control to the agencies that govern them.

On the other hand, this "information technocracy" adds to the challenge of being an administrator, since the administrator must know not only how to manage people, but how to manage the people who are managing the information. Traditionally, government workers have been primarily clerical, with the work being defined in stringent sets of regulations.

The new technocracy will enable the public administrator to become more concerned with the citizenry's human values and evaluations. What the DPA does, and how he or she does it in the future, depends on the values, knowledge, beliefs, hopes, fears and expectations that motivate our decisions and responses.

In a world which operates on its own terms and in which action/reaction is a fundamental feature, the values which motivate a citizenry's behavior should be based on reasonably accurate and up-to-date knowledge -- if they are not to be in conflict but in harmony with structures and codes of operation. The benefits of IT on Strategic Management are also clear, since the interactive capabilities of the Internet allow the DPA to gain and apply "accurate" and up-to-date maps and models of the world we live in, to all aspects of human relations.


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The Challenge of Information Technology. (1969, December 31). In Retrieved 00:10, August 20, 2017, from
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