There is general agreement in both the academic literature and the general press that the quantum growth in globalization is challenging managers to assume multiple management burdens connected with the management of information technology (Schell & Marmer-Solomon, 1997). The founder of Microsoft, Bill Gates, details these challenges in his book Business at the Speed of Thought which argues that the increase in technology also increases the need for new types of managers who can manage both people and technology with equal skill. The increase in technology can be said to have the effect of greatly reducing the time once allowed for the decision-making process.
Previously, information technology was a "servant" of business, and was used to enhance and improve strategic management decisions. In the 1800s, the telegraph, for instance, reduced the time needed to exchange correspondence between customers and suppliers, which greatly enhanced the efficiency of doing business.
The development of the typewriter speeded up the very task of writing letters and maintaining company records, and this machine helped reduce errors caused by such "human vagaries" as different handwriting styles. The development of the telephone, in many instances, replaced the need for typed messages, and businessmen could exchange ideas and communicate in what was "real time." However, there was st