Information technology is a core element in the reforms leading to e-government. Broadly defined, e-government is the use of all information and communication technologies to facilitate the daily administration of government. The popular interpretation of e-government is one that defines it exclusively as an Internet driven activity. The Internet component of e-government does improve citizen access to government information, services and expertise to ensure citizen participation in, and satisfaction with the government process.
The evolving global business environment made it essential for Nortel to implement a new approach to new product development. The new approach had to make optimal use of the organization's knowledge base.
Increasingly, Sony will focus on the development of value-added alliance to further provide value to customers and advance the interest of the company. A flexible infrastructure will facilitate the entry of new alliance partners bringing new value to the relationship. The effective integration of information technology into the strategic management process is an essential component for the success of strategic alliances.
The above objectives were attained by Nortel Networks from its integration of knowledge management and strategic management systems. Importantly also, however, the company also benefited financially from the integration of knowledge management and strategic management systems. The objectives were achieved with a payback of 15 months and three-year savings of $5.43 million. The return on investment on the integration of systems was 635 percent. While this remarkable return on investment will not be matched by all companies integrating knowledge management and strategic management systems, the Nortel Networks experience illustrates the potential of the integration of information technology and strategic management systems.
Sony senior management realized that the company needed to regain its innovative edge