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Developing Roles of ISO 9000 Certification Programs

Doubters among American managers, however, continue to challenge the process.

C. Problem confronting United States-based firms.

E. What ISO 9000 certification means.

F. Assumption underlying ISO 9000 certification.

B. Specific elements of the ISO 9000 system.

IV. ISO 9000 CERTIFICATION PROCEDURES

D. Nature of the ISO 9000 auditing system.

G. Maintaining ISO 9000 certification.

V. ADVANTAGES AND DISADVANTAGES OF ISO 9000 CERTIFICATION

B. Expense involved in ISO 9000 certification.

C. No new external quality system imposed.

D. Criticism of lack of specific emphasis on quality.

F. Problems faced by smaller firms.

G. Positive experiences by most firms.

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