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Developing Roles of ISO 9000 Certification Programs

The reason is that the International Standards Organization decided against the use of an acronym because such an acronym would not be pronounced the same in every language. Thus, the organization adopted ISO as "an official nickname, derived from isos, a Greek word meaning equal, as in isobar, isometrics, and isosceles triangle" (Henkoff, 1993, p. 117). Both Ferguson and Martin appear to be guilty of sloppy research or of simply assuming instead of checking.

The International Standards Organization located in Geneva, Switzerland is comprised of representatives from 89 countries, and was created to promote the development of product and service standards that will be recognized and accepted by each member country (Ferguson, 1994, pp. 22-24). ISO 9000 is the set of standards that was created in the pursuit of this objective. The system is not a quality check within the context of "classical standards" employed in other quality assurance systems (Ferguson, 1994, p. 22). Rather, ISO 9000 "is a way of doing business" wherein "commitment must be made by top-level management toward the implementation and certification process" (Ferguson, 1994, p. 22). ISO 9000 certification "indicates that a company has documented how workers perform every function that affects product and/or service quality, and has installed mechanisms, systems, and procedures that are being followed in 18 different areas·which include: design, process control, purchasing, service, inspection, and testing" (Ferguson, 1994, p. 23). The underlying assumption for this approach to quality assurance is that "if all personnel within a company were suddenly replaced, the new people, properly trained, could use the documentation and continue making the product or providing the service as before" (Ferguson, 1994, p. 24).

ISO 9000 is a set of guidelines to aid in the selection and use of the appropriate quality assurance standards (Ferguson, 1994, pp. 22-24). ISO 9000...

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Developing Roles of ISO 9000 Certification Programs. (1969, December 31). In Retrieved 04:07, August 20, 2017, from
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