#5 The goal in this interaction is to encourage Jacob to communicate better and to work better as a team member, and to open a dialogue about how to help him do this. It is also important to reinforce the importance of meeting deadlines. Jacob is also feeling that he must help other members of the team, and is deflecting responsibility away from himself.
#9 The goal of this interaction is to uncover the reasons for Trevor's reluctance to take the job. Although a lack of self-confidence may well be the reason, they may be underlying factors that are not being taken into account. At the same time, he may just need reassurance that he is up to the task.
#7 This interaction is fraught with internal politics, and care must be taken to emphasize the company's objectives rather than personal agendas. Clearly Dennis is seeking to deflect responsibility for the project's delays onto others, but he has been careful not to name individuals or specific groups. The following statement is addressed to the group.
d that things are going well for you and your wife. Counseling can certainly help iron out difficulties that arise from time to time. And I'm glad that you took the time to confide in me. You're a valued employee and I'm always glad for the opportunity to listen to your concerns. Best of luck to you and Barbara."
You know, you've been here about three months, too. What do you think about the unit?"
"As you know, my unit has also been involved with this project. I'm not aware of any foot dragging and I'd like to discuss that with you after this meeting Dennis, as it sounds as though you might have information that I should know about. I am aware that we ran into cost overruns and quality issues that will need to be examined at the conclusion of this project so that we as a company do not have these issues in the future."
#8 In this interaction, the goal is to learn which employees are failing to meet what productivity standards. Stacy also has iss