The company's mission is "to supply the finest quality pianos and service in the USA at a TRUE discount price," and this includes the sale of pre-owned grand pianos, which the owner promises will be priced $2,000 lower than his best competition on eBay ("Bob Royer-President"). The efficacy of the sales staff added to the competitive pricing has made the store highly successful in the area, with its only significant competitor having gone out of business a few years ago.

The sales staff is helpful, and although I find it annoying to have them always offering to help me, they are diligent about answering questions and ensuring that I find what I am looking for. All of them are very knowledgeable about the store's products and most of them are knowledgeable about music in general. They are conversant with the different brands of pianos and organs and what distinguishes them from each other, and they are skilled at putting together financing options for those who do not happen to have several t

Despite these favorable features, however, there were a few things I would have liked to see changed. First, the display of the pianos and organs was too linear, and I had to walk up and down the length of the building to see them all. I realize that the shape of the building dictated this to some degree, but I would have preferred seeing all similar-priced pianos together in a limited area, possibly in a circle, for comparison purposes. Another problem was the noise level in the building. There was a pianist playing the entire time I was there, plus salespeople demonstrating pianos and organs to customers, not to mention some children running up and down the aisles and ma